Throughout my career, I’ve consistently demonstrated design leadership and a highly team-oriented approach. I’ve occupied many leadership roles, helping to mentor my colleagues & grow my reports, as well as establish strong internal processes around the activities of product design and management. This article is the last of my four portfolio pieces, attesting to this aspect of my professional history. (You also might want to check out “Delving into Understanding”; “Defining Solutions;” and “Communication is Key” to get the full picture around my digital health UX design and Product Management expertise.)

In my experience, there is no real-world solution that…


As mentioned previously, I’ve promoted a UX Sundial model that shows how the UX disciplines are centered around the soft skills of Understanding, Definition, and Communication. This is the third of my four portfolio pieces, which addresses my skills around Communication, specifically on digital health projects. (You may want to look at my write-ups on “Delving into Understanding” and “Defining Solutions”, if you haven’t already.)

It’s possible that the UX Sundial model makes it seem like communication activities are separate from the other activities, but in practice, this is not at all the case. There is no understanding of users…


I believe that the UX discipline is centered around the soft skills of Understanding, Definition, and Communication. This is the second of four portfolio pieces that delves into how I’ve generated concrete solutions for digital health projects with powerful skills in Definition. You might want to start with “Delving into Understanding,” if you haven’t read it already….

Definition in my context here means giving form to something, whether that’s illuminating new service models or conceiving entirely new digital product solutions. When I practice definition as an Interaction Designer, I usually begin with creating models such as personas who represent the…


I contend that the UX discipline is centered around the soft skills of Understanding, Definition, and Communication. This is the first of four portfolio pieces, where I delve into how I’ve illuminated and guided digital health projects with powerful skills in Understanding. (My other portfolio pieces are linked sequentially, and explore Definition, Communication, and also Design Leadership.)

My professional focus has been on digital health, healthcare and medical devices for coming up on twenty years now. Absolutely foundational to my work practices are research activities that illuminate user needs so that we may design the right solutions for the right…


Like every senior practitioner within the fields of User Experience (UX), I too have cast my modeling hat in the ring when it comes to defining User Experience Design. Note that already I come from a design perspective: my own roots lie in Interaction Design and Design Research, while I have a particular appreciation for Human Factors Engineering, and the management arts as well.

I’ve proposed a view that represents the fields of User Experience Design organized on a spectrum comprised of the soft skills we all possess: Understanding; Definition; Communication. We must excel in understanding people, technology, domains, problems…

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